Business · Technology · News
by LLH Media
Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.
This 13-minute episode is a 'Flashback Friday' replay of a February 2023 conversation between host Jim Marous and Charles Morris, then Chief Data Scientist for Financial Services at Microsoft, now SVP of Agentic Enterprise Strategy at Truist. The episode revisits Morris's early predictions about how generative AI…
Worth it if you're researching how early AI adoption predictions in banking have aged or want historical context on RAG and copilot concepts from a credible Microsoft data scientist.
Banking Transformed host Jim Marous discusses how traditional banks and credit unions can capture millennial and Gen Z customers, drawing on research from Alkami's 2026 Generational Trends in Digital Banking report and J.D. Power's 2026 U.S. Millennial & Gen Z Checking Satisfaction Study. The core insight: these…
Worth it if you work in banking product, marketing or strategy and need to understand why younger customers fragment their accounts and what specific changes drive loyalty.
Jim Marous interviews Esteban Guerra, leader of Chartway Credit Union, a $3.2 billion institution serving 265,000 members. The episode focuses on how Chartway leverages strategic partnerships and member feedback to drive growth and improve digital experience. The centerpiece is a case study: Chartway brought in $2…
Worth it if you lead a bank or credit union and want concrete examples of how to select and integrate digital partners to improve member experience and drive deposits.
Jim Marous examines Meta's Muse AI agent and its potential to reshape banking relationships, arguing that the real threat to banks isn't immediate deposit flight but rather loss of influence over customer financial decisions. Marous notes that Muse became the most-downloaded free iPhone app within 10 days of launch…
Worth it if you work in banking, fintech, or financial services and need to understand how AI agents like Meta's Muse could reshape customer relationships and lending influence.
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